Before you pay
We confirm the scope, service dates, exact price, payment schedule and cancellation terms in writing before a project begins. An inquiry is not a purchase. Monthly packages cover a defined service period and do not renew automatically unless you separately agree to recurring terms.
Each project price is allocated to the deliverables or stages described in the service order. Advance payments are credited toward that price; they are not automatically earned or nonrefundable merely because work was scheduled.
How to cancel or report a problem
Use our request form, select “Something else” and begin your message with “Cancellation,” “Refund request” or “Delivery problem.” You can also email bobby@fruitioncreativeco.com for billing, cancellation and privacy support. Include your name and project or invoice reference. Do not include payment-card numbers or passwords.
We acknowledge the request and confirm its recorded date, affected work and next steps. Our processing time does not change when we received a valid request. You do not have to provide a reason, attend a retention call or accept another offer to request cancellation.
Ending a project or service period
Your cancellation takes effect when we receive it through the request form or support email. We promptly stop new work and cancel avoidable commitments within our control. If Fruition ends the engagement, cancellation takes effect when we send you written notice unless a later date is agreed. We do not begin unnecessary work simply to increase the amount charged after a cancellation request.
Completed work and specifically authorized third-party costs that were unavoidably incurred before cancellation remain subject to the accepted scope and applicable law. We deliver paid completed work and arrange the agreed transfer or removal of access. Clients retain ownership and control of their accounts.
How an advance payment is reconciled
We provide an itemized statement showing:
- Payments already received and any refunds already issued.
- Work actually performed, using the deliverable or stage allocation agreed before payment.
- Any client-approved, documented third-party commitments that cannot reasonably be canceled or refunded.
- The unused prepaid amount to return, or any properly supported remaining amount due.
An unfinished milestone is not automatically fully earned because it was started or invoiced. If partial work must be valued, we explain the work performed and the agreed method used. We do not retrospectively invent an hourly rate or deduct the same cost twice. If a previously retained vendor expense is later returned, we reconcile the corresponding client amount as appropriate.
The unused amount is calculated from the actual reconciliation. There is no blanket forfeiture of the whole deposit and no automatic percentage cancellation penalty under this policy.
Timing and refund method
Within ten business days after we receive your cancellation request, we provide the itemized reconciliation and initiate any refund due for unused or unearned prepaid amounts. If Fruition ends the engagement, that same ten-business-day period begins when we send the cancellation notice. A shorter legally required deadline controls; preparing a reconciliation does not extend or restart that deadline. Business days are Monday through Friday, excluding US federal holidays, using Eastern Time.
Refunds ordinarily go back through the original payment method. The payment provider or bank may need additional time to show the credit. If the original method cannot receive the refund, we agree on a secure alternative. We do not request replacement card details through an ordinary website form or email.
Our payment processor's fees are not automatically deducted from a customer's refund. Any lawful cost allocation must have been clearly agreed in advance and cannot override applicable rights. This policy does not authorize an undisclosed restocking, cancellation, processing or administrative fee.
If work is delayed, incomplete or incorrect
Tell us which deliverable or specification is affected. We review it against the accepted service order and arrange the appropriate correction, revised delivery plan or refund. A correction needed because our work failed to meet the specification does not consume your included revision allowance.
A request for a different concept or additional feature after properly completed work is handled as a possible scope change, rather than assumed to be included. This distinction does not reduce any remedy required by law for defective, misrepresented or undelivered services.
If Fruition ends an engagement or cannot perform agreed work, we use the same reconciliation process, return any amount due and provide the paid completed deliverables and agreed handoff. We do not substitute materially different services without the client's affirmative agreement.
Monthly support and recurring billing
The default monthly arrangement ends at the close of the agreed service period. Continuing into another period requires written agreement and funding.
If you separately enroll in automatic renewal, we disclose the renewal amount or calculation, dates and cancellation process before obtaining authorization. You can stop future renewal charges through the stated simple method; a valid cancellation is not delayed by a required phone call, survey or retention offer. We confirm when future billing stops and separately explain any treatment of the current service period. We do not start recurring charges merely because a payment method was saved.
Third-party purchases and account control
Client-paid hosting, domains, app stores, stock providers and other vendors may have their own refund policies. We identify those providers and costs before an authorized purchase. Where Fruition collected money for such a purchase, its own responsibility to account for that money remains; we do not simply redirect every refund issue to the vendor.
Cancellation does not give Fruition permission to delete the client's accounts, interfere with paid deliverables or retain control of the client's domain. We stop scheduled activity within our control, document any live items and complete the agreed offboarding.
Rights that remain in place
This policy does not waive statutory cancellation rights, remedies for misleading or undelivered services, lawful card/payment disputes, or the right to contact a consumer protection agency. Special rules may apply because of the service, sales method or customer location. A contract or policy cannot remove a right the law makes nonwaivable.